Privacy Policy
We believe transparency builds trust. This policy explains exactly how we handle your personal information when you use our expense optimization services.
1 Information We Collect
When you work with Digital Stream Max Spot, we collect information that helps us provide better expense optimization services. This includes basic contact details like your name, email address, and phone number when you reach out to us. We also gather business information such as your company size, industry type, and current expense management challenges.
We never collect sensitive personal information without explicit permission, and we only gather data that directly helps us serve your business needs better.
2 How We Use Your Information
Your information serves specific purposes related to our expense optimization services. We use contact details to communicate about your projects and send relevant updates about our services. Business information helps us tailor our recommendations to your specific industry and company size.
We analyze your expense data only to identify optimization opportunities and provide personalized recommendations. This analysis is conducted by our certified financial analysts and is never shared with third parties without your written consent.
Website usage data helps us improve our online experience and understand which resources are most valuable to our clients. We also use aggregated, anonymized data to develop better service offerings and industry insights.
3 Data Protection and Security
Protecting your information is fundamental to our business. We use industry-standard encryption for all data transmission and storage. Our systems are regularly updated and monitored by cybersecurity professionals, and we conduct quarterly security audits to ensure your data remains safe.
Access to client information is strictly limited to team members who need it for your specific project. All staff members sign confidentiality agreements and receive regular training on data protection best practices. We maintain detailed access logs and review them monthly.
Financial data receives extra protection through specialized encryption protocols that meet Malaysian banking security standards. We never store complete financial account numbers or sensitive authentication credentials on our systems.
4 Your Rights and Choices
Under Malaysian data protection laws, you have several important rights regarding your personal information. You can request access to all data we hold about you, ask for corrections to any inaccurate information, or request deletion of your data when our business relationship ends.
To exercise any of these rights, simply contact our privacy team using the information provided below. We respond to all requests within 14 business days and never charge fees for reasonable requests.
5 Data Retention and Deletion
We retain client information only as long as necessary for business purposes or as required by Malaysian law. Active client data is kept throughout our business relationship and for two years afterward to support any follow-up questions or additional services.
Financial analysis data is automatically deleted after five years unless you specifically request longer retention for historical comparison purposes. Marketing contact information is removed immediately upon unsubscribe requests, and website usage data is anonymized after 18 months.
When you request data deletion, we remove your information from active systems within 30 days. However, some data may remain in backup systems for up to 90 days as part of our disaster recovery procedures.
6 Cookies and Website Tracking
Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our content. Essential cookies enable basic website functionality, while analytics cookies help us identify popular content and improve our resources.
We don't use advertising cookies or share tracking data with third-party marketers. You can adjust your browser settings to block cookies, though this may affect some website features. We also use Google Analytics with IP anonymization to protect visitor privacy.
7 Third-Party Services
We work with carefully selected service providers to deliver our expense optimization services effectively. These include cloud hosting providers, email communication platforms, and specialized financial analysis software. All third-party providers must meet our strict data protection standards and sign comprehensive data processing agreements.
We never share client data with marketing companies, lead generation services, or other businesses for their commercial purposes. Any data sharing occurs solely to provide the services you've requested and is governed by strict confidentiality agreements.
8 Updates to This Policy
We review and update this privacy policy annually or whenever our data practices change significantly. When updates occur, we notify existing clients by email at least 30 days before changes take effect. Updated policies are always posted on our website with clear version dates.
Major changes that affect how we use your data require explicit consent. Minor updates, such as contact information changes or clarifications to existing practices, are communicated through our regular client newsletter.
Privacy Questions? We're Here to Help
Have questions about this privacy policy or how we handle your data? Our privacy team is available to provide clear, straightforward answers about our practices.
30450 Ipoh, Perak, Malaysia